 Full Technical Support is provided after the sale and installation of the applications (After Sales Support) that includes telephone support, consultancy, instructions for the parametrization and proper use of the software application, as well as application upgrading with new editions. OPTIMUM has established tele-support and dial up services for all operational applications. OPTIMUM's Support Department, via a selected telephone line or via VPN, can easily log in the client's system and provide directly Technical Support services. Reliable security procedures and rules are applied, so that the support team has access to the client's system and provides instructions on any matter regarding the business application's functioning.  Well-trained and specialized Application Consultants visit the client's facilities to provide further training and consultancy in order to optimize and properly coordinate the functioning of the business applications installed. The continuous upgrading of the software with new editions adding value to the operation of the client's business are provided in the context of the support services. All the aforementioned Services may be included in several annual maintenance programs/ proposals, therefore covering each client's special requirements. |
Indicative Clients
Innovative solutions
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Αn avant-garde forecast and resource planning solution... |
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Intelligent automatic object measuring system... |
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